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Feedback

Regular client feedback is actively sought by Pearse Trust, to inform how we can improve service delivery and enhance clients’ satisfaction levels. Our Client Feedback Policy is designed to:

  • Indicate how we make service improvements
  • Respond urgently and appropriately to any issues brought to our attention
  • Improve our staff’s awareness and responsiveness of servicing issues
  • Provide benchmarks to assess service quality

The Client Feedback Policy sets out the steps that are taken and the forms of actions which Pearse Trust will undertake, on foot of any complaints.

Client Satisfaction Survey

Please click here to complete our short Client Satisfaction Survey to let us know about your experience with Pearse Trust; the questionnaire should take no longer than 4 minutes to complete.

It is our policy, here at Pearse Trust, to try to meet or exceed all of our Clients' requirements and expectations. The information provided in this survey is an essential element of our strategy to continually improve the services we provide to you, our Clients, and we would appreciate if you could take the time to complete it.