Quality service, technical competence, regular communication and transparency are the cornerstones of how Pearse Trust does business.
Our approach is grounded in quality practices. It is based on well-defined, documented policies and processes for how we engage with our clients. Pearse Trust’s quality-driven approach is evidenced by becoming the first European company in this field to be accredited with IS0 9002. This award was recently upgraded to ISO 9001:2000, to read more please visit our quality page.
We undertake to offer a flexible, efficient and reliable service and to issue timely responses to all client requests, received by either email or telephone. Good communications are vital. We keep our clients informed through:
- Electronic channels – primarily our weekly electronic newsletter
- Regular telephone updates
- Seminars on topics of interest
Also, our senior personnel have a rolling schedule of meetings with clients, to discuss current and future servicing needs.
A core value of Pearse Trust is continuous improvement. We conduct client surveys, discuss proposed product development and seek regular views on service delivery. Our Help Us Improve process addresses any service issues.